Balterio laminate flooring offers
the best combination of quality and value
in a wide range of colors and styles.
Balterio takes pride in the styling and
durability of our floors and in our commitment
to honour strong, reliable warranties.
It meets strict production standards,
while offering 10-year to lifetime warranties.
When it comes to your home and family,
you only want the best. Balterio laminate
floor comes with a warranty in residential
and, depending on the type of floor, commercial
use which covers materials and manufacturing
defects. The warranty becomes effective
on the date of purchase. In order to make
a warranty claim , the original, dated
invoice, containing the distributor’s
stamp, must be submitted. The warranty
terms are only valid for the first user/original
purchaser of the Balterio laminate. The
first user/original purchaser is the name
mentionned on the original invoice. If
the warranty is valid Spanolux’s
Balterio division will replace or repair
the laminate floor. The customer, however,
must refrain from installing visibly defective
planks. Customers must report such visible
defects within 8 days after purchase.
No complaints will be accepted after the
end of this period. This warranty does
not apply to products that have not been
installed as described in the Balterio
Installation Instructions using Balterio
accessories. The warranty takes the form
of a sliding scale. This is to say that,
when the scale is applied in terms of
a percentage depreciation of the product.
The duration of the warranty is indicated
clearly on the packaging of every product.
What is covered and for how long?
• Wear resistance: Balterio guarantees
that in normal conditions of use the
laminated surface will remain wear resistant
after purchase.
• Resistance to stains: Balterio
laminate . oor covering is resistant to
stains such
as red wine, ketchup, etc.
• Water warranty: Balterio Extra
Moisture Resistant is moisture resistant.
The products must be installed indoors.
To ensure optimum water protection, 100%
water-tight silicone must be used around
the entire periphery of the room. This
type of floor can be used in moist environments
such as (but not limited to) kitchens,
porches, lobbies and wash-rooms (excluding
bathrooms, swimming pools and saunas).
However, if a leak occurs, it is important
that you soak up the liquid immediately.
What is not covered by the warranty?
This warranty does not cover damage caused
by:
• wrong maintenance
• accidents or unsuitable and wrong
use
• abnormal wear such as damage caused
by spike heel shoes, inadequate
protection against furniture, grit, sand
and other abrasive materials
• water damage caused by excessive
. uid in concrete slabs, hydrostatic pressure,
flooding caused by ice machines, refrigerators,
sinks, dishwashers, piping and
natural disasters
• improper craftmanship or installation
not performed according to our
installation instructions
• inappropriate removal or replacement
of panels
• damage caused by the frame of
vacuum cleaners and hard or metal wheels
of
desk chairs and/or wheels of furniture
• damage caused by the urine of
pets and/or other corrosive or abrasive
substances.
What is excluded from this warranty?
Balterio excludes from the warranty any
kind of follow-up damage and no payment
for such damage shall be due. These types
of damage include any loss and all costs
for damage other than these caused to
the actual floor covering and those that
have been caused by a fault in the floor
covering. Balterio does not recognise
derived or implied warranties except those
contained in this written warranty. This
warranty is only valid if the Balterio
Installation Instructions and conditions
on maintenance and accessories as published
by Balterio are complied with.
NOTE TO THE CUSTOMER:
Please keep your proof of purchase. To
claim under the warranty, you must contact
us.
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